Returns & Exchanges

Can I return my order?
Not a problem, you can send any unwanted items back to us within 14 days, for a refund or exchange. Simply package up your purchase with the order note and hand it in at the Post Office. 

If you're lucky enough to live near the Touchdown Store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. 
If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.

We'll refund you by the same method as payment.

How long will it take to process my return?
Returns are usually processed within a few days of us receiving the goods back.

Please allow up to a week for refunds to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

And when will I receive my exchange?
Exchanges are usually processed and despatched within a few days of us receiving the goods back.

We can only exchange an item for a different size or colour in the same style or for a different product of the same (or lower, with us refunding you the difference) price as the original item.

Please state clearly on the returns section of the despatch note which item you want to exchange and for what.

If we haven't the stock available we'll refund you and send you an email to let you know.

You've sent me the wrong items
We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know. Via our Email info@tdstore.net